Direct email marketing is a format for email-based campaigns in which standalone advertisements are sent to a targeted list of recipients. The messages, which may be text, HTML, or rich media, look like Web-based ads rather than typical email messages. A number of elements make direct email marketing different from spam or other less sophisticated email campaigns. For example, the sender may use customer segmentation techniques to ensure that the message is appropriate for the group it’s sent to, and use personalization techniques so the recipient is addressed as an individual.
In contrast to the bombardment approach of spam, the concept behind direct email marketing is that it makes more sense to send attractive, professional, and compelling ads to a smaller group of recipients that might actually be interested in receiving such messages. Direct email marketing is generally permission-based opt-in email, rather than unsolicited commercial email (UCE).
Direct email marketing messages often include mechanisms that provide the sender with feedback on the effectiveness of a campaign, by making it possible to track metrics such as the number of messages that were opened, the number of clicks that were generated from a message, the number of recipients that requested removal from the sender’s list, and the number of messages that were bounced by the recipient’s server.
Why does email marketing present such a benefit over other more traditional forms of marketing? Why does it drive better returns on investment and customer engagement metrics than other marketing techniques? Why would you invest the time and resources to develop an email marketing program at all? Bellviv professionals hereby presents to you the top ten email marketing benefits to your business compared to other forms of marketing.
Benefits of Email Marketing
Reduced Time And Effort : Take a moment to think about the time and effort involved in structuring a direct-to-consumer or direct business-to-business campaign using one of the two most common offline direct marketing communications techniques.
Print Postal Mailings: You’ll need to allow time for a designer to create the mailing, typically through several lengthy revisions. Then you’ll need to allow time for the print mailing to be printed, cut and, if necessary, stuffed into envelopes. There will be time while the marketing collateral is being transported via the postal system and then time while you wait for the consumer to retrieve it from the mail box.
Telesales Campaigns: In addition to having to construct a telesales script, you’ll have to wait the time out while your sales agents dial through cycled call attempts to all of the sales leads or customers on your target list. With email marketing, however, you can turn a marketing communications piece out in typically less than two hours. Using recurring email templates, all you’ll need to do is to approve the copy for the email and any changes to graphics, use easy database list queries like those available in the Bellviv system to decide whom to send to, and then just hit send. Weeks’ of work can be accomplished in just a few hours and by a single employee.
Real-Time Messages: As we talked about above, with a print mailer or telesales campaign, you’ll need to select marketing campaigns and specials that have a “long tail” because of the extended period of time between campaign development and implementation. Because a marketing email can be completed in just a few hours, you can literally send “day-of” messages to help reduce stock or promote a limited time special as needed. You can even send unique real-time messages to customers that arrive on their birthdays or anniversaries. With email marketing, short time frames are your friend, not your enemy.
Personalize Messages: Because print mail campaigns, telesales campaigns and even print, television and radio advertising campaigns must be done in a mostly “one-size-fits-all” format, it’s difficult for you to speak directly to your consumer in a personalized way. However, email marketing presents many dynamic opportunities. Not only can you send personalized email with your user’s name or login name, but many email marketing solutions offer the ability to feed in personalized information such as sales or purchase history. Also, because creating separate email is significantly less challenging than creating separate postal mail, print mail or advertising campaigns, you can segment your customer list into smaller lists and send very personalized messages. For example, you can select all of your users or customers who are from Sydney and then write your email marketing copy to speak directly about Sydney. With email marketing and communications, you can easily speak to your customers in a very personalized and intimate way that is not possible with other marketing channels and avenues.
Segment User and Customer Database Information : As noted above, because you can segment your database of patients or users with email, you can send extremely targeted announcements that will result in increased repeat visit simply because they are so specific. For example, if you administer flu vac, you can find everybody in your database who took the vaccine and then send them an email about any information regarding the flu vaccine. You’re then using your customer database to put the most relevant message in front of the customers who are most likely to respond to it, and that’s what good marketing is all about.
More Frequent Communications : Because email takes less time to create and send than other marketing and advertising channels do, you can communicate with your customers more frequently. Instead of only being able to send them a flyer or catalog once a month or once a quarter, you can easily send them offers once a week. You could, of course, send them email even more frequently than that if their email activity supports making that decision. You may want to note, however, that it’s one of the typical email marketing best practices to not send customer emails more than once a week. However, gone are the days when you were lucky to get a message in front of your customers once a month. Via email marketing, you can communicate with customers weekly or even daily!
Test Marketing Messages : Good marketing always means being able to test things! With email marketing, it becomes incredibly easy to see what graphics, headlines, offers and even colors your users and customers will respond to. It’s incredibly simple to simply send one version of an email to one part of your list and a second version of an email to a different part of your email list. Then, through the very precise tracking tools that email marketing offers, you can figure out which marketing message worked better to convert sales or user actions. We’ll talk in detail about both the great tracking tools that email marketing offers as well as common types of email testing later on .
Information Spreading : When was the last time that you saw a customer hand over a postal mailing that they’d received to a friend who might be interested? Or have you have seen somebody clip an ad from a magazine and send it to a family member who may want that product or service? However, forwarding an email with an enticing or useful offer or piece of information only takes seconds and many users will do it. That means that your marketing effort has not only a wider reach but also a networked reach with people who, by forwarding the email, are now acting as your brand advocates.
Reduce Overhead Costs : Email marketing can be done at a very low overhead cost! You don’t need a ton of employees, designers, or marketing analysts. You don’t need to pay for printing, postal mailing costs, phone lines, or advertising rates. In fact, there are services, such as Bellviv Email Marketing, that allow you to host your email marketing using professionally-designed templates that you can then just alter to your own needs. An effective email marketing program only needs a great email marketing platform or service and a good marketer who knows how to put the right offers and the right copy and graphics in front of the right portion of your user or customer list. There is no marketing channel in which you’ll spend less to get greater returns on your investment than email marketing.
Exponentially Better Ability to Track Sales and User Engagement : There may be no better marketing channel from which to draw precise and usable tracking information to help you figure out what’s successful and what’s not than email marketing. Well-developed email marketing platforms such as Bellviv Email Marketing can provide tracking information on how many people opened an email, how many people clicked a link in an email, which specific link within the email was clicked, how many people complained that an email was spam or unsubscribed and, of course, whether your email even made it into your recipient’s inbox. Combine that with a business’s ability to track sales back to a source and you can identity customer engagement and response through an entire cycle with clear, easy-to-understand metrics.
Save the Planet with Email Marketing : It may seem like a minor part of the big picture, but we’re all trying to be more environmentally friendly these days! When you optimize email marketing as your primary customer communication and direct-to-consumer or direct business-to-business marketing method, you’ll help save the planet by reducing the number of trees killed for print marketing pieces. We all want to help save the planet, and making a responsible decision about your marketing tools can help you to do just that while also improving your business’s success.
Those are a lot of measurable benefits of email marketing over other marketing channels! Of course, we recommend that email marketing be an important part of your marketing mix – not the only ingredient in it. However, as you can see, if you’re not incorporating email into your marketing plan, then you’re missing out on a number of benefits that can improve your overall services and user engagement for a very low overhead cost and, in many cases, a very limited amount of time and effort
And if you’re looking for help, Bellviv Professionals can take the wheel for you and set up a customized email marketing system for your business.